Job description

The Lakehouse Hotel & Resort/St. Mark Golf Club is looking for eager and motivated professionals to join our team!! As an employee, you are eligible to receive a wide range of benefits & perks, including:
**Medical and Dental Insurance**
**Company provided Vision and Life Insurance**
**Company matching 401(k) program**
**Employee Referral Compensation**
**FREE green fees & range balls**
**Employee discounts on food, drink, merchandise, hotel stays, & Marina activities**
**Discounts at Belmont Park - 4 FREE Rides and Attraction Passes per month**
The Front Office is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team. They are the first to meet and interact with our guests; they have the first opportunity to provide them with impeccable service. The Front Ofice team often set the tone for the entirety of the guests’ stay through their demeanor and professionalism as a representative of the Company. The duties of a Front Office Agent include, but are not limited to the following:

• Utilize high level interpersonal skills to uphold friendly and courteous interactions with guests and employees
• Greet guests upon arrival; check-ins using hotel software and providing information needed to enjoy their stay
• Coordinate all guest requests for special arrangements or services in a courteous and efficient manner
• Attend to immediate needs of VIPs upon arrival and follow through with attention throughout their stay
• Become familiar with all returning guests and knowing their special requests
• Assist Sales Department with new reservations as needed
• Ability to multitask in a high profile, high traffic environment
• Team oriented and self-motivated; able to work unsupervised
• Assist with guest luggage, if necessary (ability to lift up to 50 lbs.)
• Willingly perform other reasonable tasks and duties as assigned by Management
• Assist guests by selling future reservations
• Ability to upsell room packages, as well as room types to incoming guests
• Prompt follow up with guest inquiry leads for second chance bookings
• Answer telephone calls and emails in a professional manner
• Maintain potential and current guest profile information
• Assist customers with questions regarding their existing reservations
• Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
• Deliver the highest standard of service to all customers
• Effectively manage daily correspondence and operational tasks to exceed customer expectations and expand customer base
• Proficient in Front Desk & Reservations responsibilities for a full understanding of Front Office operations

Core Competencies

• Ability to remain professional
• Maintain composure and courtesy
• Adept at time management
• Be a good teammate
• Responsible Beverage Service (RBS) Certification

What are we looking for?

• 1+ years' experience in customer service or hospitality

• Exceptional customer service skills

• Excellent verbal, written, and phone communication

• Computer literacy

• Open availability to work evenings, weekends, and holidays

• High school diploma/GED completed

JOIN THE ADVENTURE.

Reminiscent of a summer lake house, The Lakehouse Hotel & Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life’s daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience.
The Lakehouse Hotel and Resort offers 143 spacious rooms inclusive of breathtaking views, spa- like showers, Serenity memory foam beds, 100+ channels of high-definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, 24 hour in-room dining, and many more legendary amenities.
Guests of the resort are encouraged to enjoy our country club, St. Mark Golf, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. The Grill restaurant offers fine dining for breakfast, Sunday brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their own hotel room.

Lakehouse Hotel and Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location: 1025 La Bonita Dr, San Marcos, CA 92078

Job Type: Part-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Work Location: One location

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