Job description

Front Office Assistant (Float)
The appointment scheduler-front office position is a full time clerical position responsible for a variety of tasks and duties related to front office, including assisting our patients.

Front Office responsibilities include:

• Checking in and out patients
• Verifying and reviewing patient information and insurance information
• Collecting co-pays and payments
• Entering information into Cloud Care and UroChart
• Assisting patients with appointments, including follow up appointments and rescheduled appointments
• Submit authorizations and send/direct patients to the appropriate facilities
• Answering the phone and directing calls accordingly
• Communicating effectively and professionally with patients and other internal departments
• Other duties as required by position

Hours:

This is a full-time position and would be scheduled for 8-hour shifts w/in hours of 6:30 am to 6:30 pm as needed, Monday through Friday.

Office Locations:

In order to be considered for this position, qualified candidates must be able and available to travel to all of the Orange County Urology Associates locations:

• Fountain Valley
• Irvine
• Laguna Hills
• Mission Viejo
• Newport Beach
• San Clemente

Skills & Qualifications:

Qualified candidates will demonstrate:

• Professional, calm demeanor
• Patient and positive attitude
• Excellent customer service skills both in person and over the phone
• Ability to communicate professionally, clearly and effectively both in person and over the phone
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent computer skills

Clinical and appointment scheduling experience, knowledge of Care Cloud and UroChart software, and understanding of medical terminology are preferred but not required.

Education:

• High school diploma or GED required

Benefits:

• Medical/vision/dental
• FSA
• 401K contribution
• PTO accrual
• Translation Stipend
• Uniform Stipend
• Profit sharing
• Paid holidays
• Commuter/Carpool stipend

About Orange County Urology Associates:

Orange County Urology Associates (OCUA) offers a variety of rewarding careers in a professional health care setting utilizing the most current practices and technology. We value our employees and pride ourselves in our commitment to you. We are looking for dedicated, driven individuals who enjoy a challenging career in a rewarding patient-focused medical practice.

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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