Job description
Summary
The primary function of the Night Auditor is to assist the hotel guests on the overnight shift, and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Night Auditor audits, balances and reports on the various areas of the hotel to provide accurate, timely information and to ensure company and hotel policies and procedures are followed while being mindful of fraud prevention.
Essential Duties and Responsibilities
- Become knowledgeable in the hotel’s Property Management System.
- Become knowledgeable in the proper check in & check out procedures.
- Ensure that guests’ needs and requests are met.
- Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
- Be aware of tone and composure when addressing guests and other Associates.
- Ensure that guests’ names are used throughout your interaction with them.
- Complete daily shift checklist.
- Make and confirm reservations.
- Accountable for maintaining banks and/or cash drawers at the Front Desk.
- Conduct daily bucket checks.
- Complete and print all required daily reports, records & logs as necessary.
- Complete courtesy calls within 20 minutes of guest check in.
- Ensure to sell and identify potential future business upon check in.
- Deposit guests’ valuables in hotel safe deposit box upon request.
- Relocate guests to nearby hotels as necessary.
- Answer and transfer calls in accordance with hotel standards.
- Restock & organize all work areas as necessary.
- Post charges to guest rooms, make changes, compute bills & collect payments.
- Verify daily rate & availability.
- Attend all mandatory meetings and hotel functions.
- Comply with all company standards and policies, as established in the employee handbook.
- Ensure proper corporate and group coding.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Other duties as required.
- Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
- Manage shuttle traffic per the property specific standard operating procedure.
Education And Or Experience
A High School diploma or General Education Degree (GED); A college degree is preferred or 1 year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience preferred, but not required.
Language Skills
The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability.
Mathematical Skills
The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.
Safety Policies & Practices
All Associates are responsible for following the hotels safety policies and procedures.
Work Environment & Reasoning Ability
The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form. The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment. Must possess conflict resolution skills.
Physical Demands
While performing the duties of this job, Associates may need to lift items up to 25 lbs. and spend a length of time on your feet.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Job Type: Full-time
Pay: $14.00 - $1,500.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Required)
- Front Desk: 2 years (Required)
Work Location: One location
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