Job description

Volunteers of America Northern New England has a unique FULL-TIME opportunity for a Resident Service Coordinator at our affordable senior living program, Margaret Chase Senior Housing, in Augusta, with flexibility to perform an 8-hour shift at the Westrum House in Topsham!

The Resident Service Coordinator (RSC) is responsible for assisting residents to obtain the services they need or want to maintain independence, self-sufficiency, and life satisfaction. The position entails assisting residents in identifying and gaining access to desired services; coordinating community outreach, advocacy, and community-building; and resident problem solving and crisis intervention. The RSC works collaboratively with the Program Manager - Housing to promote successful residency.

The successful candidate will have strong computer skills and experience working with MS Outlook, One Drive, MS Word, Skype, Zoom, MS Excel, etc.

We are seeking candidates with experience working with the elderly population and the aging process.

At Volunteers of America, we know it’s our employees who make the greatest difference. We are seeking compassionate, hard-working people who find satisfaction working with a vulnerable population. If you want to be a part of our great team, please apply today.

The work our employees do is important, and we value and appreciate them each day.

We can’t wait to meet you!

Check out this special message regarding our amazing culture (copy and paste in a new browser): https://youtu.be/4hB33BXRUys

Volunteers of America Northern New England is proud to be a Great Place to Work-Certified organization, May 2022 - May 2023.

Volunteers of America is also proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversityand do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualifications:

1. Bachelor’s degree in social work, sociology, psychology, or another appropriate field is preferred. Any equivalent combination of work experience and training in aging, human or social services, another appropriate field may be acceptable;
2. Knowledge of community support services available to residents of senior and family developments as well as the eligibility requirements for accessing those services;
3. Knowledge of elderly life cycle issues, as well as physical or mental impairments common to the aging process;
4. Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation, and community building;
5. Ability to listen to and assist residents in defining their problems, to help identify possible solutions and resources, and to establish trusting relationships with residents; individually, and as a group;
6. Ability to develop community-oriented activities that build bridges between people, promote an active interest in the life of the property, and generate resident self-sufficiency;
7. Ability to understand the needs and resources of both the senior and family housing community and the service provider network, facilitating cooperation between those two groups for the benefit of residents;
8. Ability to effectively use computer programs (e.g., word processing, record keeping, and reporting), email, and the Internet in use by the agency as a routine part of daily work activities;
9. The incumbent must maintain all required professional licenses and professional training and also successfully complete other training required by regulation, funding source, or the agency, such as CPR and handling of hazardous materials

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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