Job description

ROLE PURPOSE

To lead a team of restaurant managers and team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth. To ensure decisions and actions are in alignment with the Credo and Guiding Principles and all TGI Friday’s standards are met. To select, coach and develop team members.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
• Aligns all behavior with the Credo and Guiding Principles.
• Executes on all brand standards.
• Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.
• Determines current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identifies and develops high potential team members and managers to fill future openings.
• Provides ongoing and honest feedback, coaching and development to managers and team members.
• Evaluates performance fairly and frequently and holds managers and team members accountable to results.
• Creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.
• Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
• Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.

QUALIFICATION REQUIREMENTS

• Must be able to pass the 10 year TSA background check to work in the airport
• 4-year college degree preferred.
• Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities.
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Restaurant type:

• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Atlanta, GA 30320: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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