Department: Retail

Office: Mountain Express Oil Company

The Travel Center Store Manager is responsible for the management and success of a travel centers operation to include retail operations, fuel management, food service and staff. The Store Manager will lead their team to ensure execution of organizational objectives and achievement of store and profit goals. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Store Managers are responsible for customer and associate satisfaction, store and brand standards, and profitability.

Essential Functions:

• Ensure a positive shopping experience for all customers and professional truck drivers. Respond for rendering outstanding customer service and resolving all customer complaints. Solicit customer feedback, input, and information to formulate a plan for consistently meeting the expectations of all customers.
• Responsible for staffing the store appropriately to cover the customer and business demands and needs of the store.
• Recruit and select store employees. Proactively identify hiring needs across the store. Conduct interviews and process candidates following the established procedure. Consult with the District Manager before making final hiring decisions.
• Allocate resources, prioritize, and delegate work, and effectively manage time through efficient scheduling and usage of projected labor hours.
• Ensure the training process is conducted effectively and as designed. Validate that all associates are trained to perform their jobs safely and effectively. Oversee and monitor all aspects of training to ensure proficiency.
• Create and sustain a safe and positive work environment through diversity, understanding and respect. Promote a productive, engaged team environment. Value team members through celebration and recognition.
• Develop associates through effective employee engagement tools (e.g., Performance evaluations, development plans, career assessments, developmental opportunities, coaching, counseling, etc.). Provide overall support and direction for the team.
• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by reacting to opportunities and ensuring execution of established policies, procedures, practices, and programs. Report and document all customer and associate incidents in the appropriate time frame.
• Analyze and react to Profit and Loss statements and utilize other reports to ensure stores profitability. Manage inventory and stock levels to maximize sales, control costs, and reduce waste. Manage and enforce cash and inventory management procedures. Proactively recognize trends across the store and market.
• Analyze results and trends from audits and inspections and take the appropriate action to resolve/address any issues.
• Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products.
• Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made accurately and timely.
• Interact with and motivate team members to drive sales plans, promotions, and programs to meet store objectives.
• Complete daily reports and paperwork entry correctly and timely.
• Research cash shortages and report violations to the District Manager.
• Prepare deposits according to company policy and deliver deposits to the bank daily.
• Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee and beverages are always available.
• Follow and enforce company uniform, appearance, and dress code policies.
• Adhere to and enforce the execution of established safety and security policies and procedures.
• Ensure the proper execution of all assigned store level marketing programs.
• Check in external and internal vendors according to standards and procedures.
• Follow and enforce all company policies, procedures, and quality standards.

Qualifications:

• 2 years of experience preferred.
• Basic language and mathematical skills.
• Must maintain a current, valid, unrestricted driver's license with an insurable driving record.
• Must be self-directed, needing little supervision.
• Must be detail oriented with exceptional organizational skills.
• Proven leadership skills and decision-making ability.
• Ability to Multitask, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to 50 pounds.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to work 50-55 hours per week. Willingness and availability to work all shifts, weekends, nights, and holidays as required by the needs of the business.
• Must be able to reliably report to work on time, as scheduled.
• Must be responsible, dependable, and acceptable to change.