Job description

Responsibilities/Purpose

The General Reservations (GR) Representatives are well-informed, courteous team members who provide our customers excellent customer service and sales support to customers. The GR Representative assists customers including low end Caesars Rewards members with reservations needs on certain levels of Direct Marketing offers, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The GR Representative assists customers with room, suite, golf, show, spa and restaurant reservations for multiple Caesars properties.

Job Functions:

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling.
• Performs various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.
• Clearly communicates and demonstrates enthusiastic service.
• Meets department punctuality, adherence and attendance guidelines.
• Handles all incoming customer transactions promptly, efficiently, accurately and professionally.
• Meets department appearance guidelines.
• Safeguards customer confidentiality and privacy in accordance to company and department standards.
• Assists with special projects and/or additional duties as directed by a Supervisor.

Essential Job Requirements:

Education:

• High School Diploma or equivalent required

Experience:

• 1-year Customer Service or Sales experience. Must have stable work history and be computer literate.

Abilities:

• Must be able to type.
• Must be 18 years of age or older.
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible work scheduled based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building and problem solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.
• Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center.

Desired Skills:

• Knowledge of Windows based PC Applications
• Some experience with LMS and /or Microsoft Windows is always a definite asset.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload or technical developments).

Job Type: Part-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Las Vegas, NV 89109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)
• Customer service: 1 year (Required)
• LMS (property management system): 1 year (Required)

Work Location: One location

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