Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Answering calls directed to the Strategic Accounts Team, and, when required, answering multiple calls.
- Providing Excellent Customer Service to internal and external clients.
- Creating new shipment orders for domestic and international routes.
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Following up on open jobs.
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Advising customers on the requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value).
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Assisting customers with paperwork inquiries.
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Utilizing WC facilities such as Power Apps to search import requirements.
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Reviewing documentation from shippers to ensure they are in accordance with the destination country's requirements.
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Pre-advising destination office for commodities that require special attention, such as import permits, formal entry, large size, etc.
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Shipment planning of domestic and international lanes while considering carrier requirements.
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Routing shipments on the next reliable and direct flights out (NFO service).
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Entering all customer expectations into the Transportation Management System.
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Entering clear, precise instructions in the shipment record.
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Communicate status updates with customers via phone or email.
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Everyone is responsible for following up on live jobs, even if not your order.
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Demonstrating professionalism on the phone and in the office.
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Assisting in the training of new employees.
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Working together as a team with all departments and offices.
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Flexibility in work schedule – 24-hour company will require overtime, holiday scheduling, and weekend shifts as necessary.
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Providing assistance to colleagues.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Strong written and oral communication-
Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong Geography skills-
Ability to Multitask
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Team player
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Professionalism
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Sense of Urgency
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Positive attitude
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Inc
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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