Job description
It is the primary responsibility of the Hotel Greeter to answer basic guest services questions. All duties are to be performed in accordance with departmental and property policies, practices and procedures.Provide excellent service consistent with the propertys core service standards and brand attributes
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Greet and open door for all arriving guests
Provide guests with current information of the hotel, restaurants, and/or amenities
Anticipate guests needs, respond promptly and acknowledge all guests, no matter how busy or time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Provide excellent guest service consistent with the companys core service standards and brand attributes Be knowledgeable of Valet Department Assist with operations functions within the department
Greet guests in a courteous, caring, and consistent manner
Show enthusiasm and demonstrates a commitment to providing luxury service
Perform other related duties as necessary
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