Job description
Role: Greeter
Duration: 6 Months & Extendable
Location: Santa Barbara CA
Job Id: 1131847
Work Location: 3303 A State St., Santa Barbara, CA 93105
Job Description
Develops and directs overall order and service-related activities for CCI's customer service function. Develops and implements policies for the resolution of customer account inquiries. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and contact with customers. Promotes and sells the company's products and services. Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.
What You’ll Do
Warmly welcomes and greets customers as they walk in the store and ensures customers have a warm and friendly goodbye when leaving store
Captures name, reason for visit, takes all equipment from customer and gives him/her the card filled out with the last 4 of the UPC
Efficiently manages customer queuing area from waiting area to appropriate service area in store
Identifies effective ways to build and maintain relationships with customers
Attentively responds to customer inquiries, problems, and complaints and refers them to the appropriate associate
Keeps all equipment stocked
Keeps all drawers stocked with equipment and marketing materials
Empties returned equipment cart regularly – including carts at stations
As time permits, demo the mini box, connection steps and the TV industry page with customers in line for mini box (customer education)
Supports bill payments at kiosk as appropriate
Qualifications - Minimum
High School diploma, GED, or relevant work experience
Ability to meet established customer experience targets
Willingness to work a flexible schedule which includes weekends, evenings, and holidays
Strong interpersonal and communication skills
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment while being on your feet most of the day.
Computer literacy with an aptitude for learning communication products, services, and accessories.
Ability to lift 25-50 pounds to help manage stock room inventory.
Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
Additional Information:
- Type of Work: Part Time Hours
- Contractor Classification: On-Site Essential
- Hours Per Day: 6.00
- Hours Per Week: 32.00
NEW CAMPAIGN CODE: SD1923UQ2
Job Types: Full-time, Part-time, Contract
Pay: $15.00 - $16.50 per hour
Schedule:
- Monday to Friday
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Santa Barbara, CA 93105: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Welcome and greets customers: 1 year (Preferred)
- Meet established customer experience targets: 1 year (Preferred)
- Lift 25-50 pounds: 1 year (Preferred)
Work Location: One location
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