Job description

Providing Employment Opportunities in Lancaster County Since 1929!

Few companies can claim 93 years in business, but we can at Thomas E. Strauss, Inc. We are a Lancaster County institution, known in Lancaster County and throughout the Mid-Atlantic and New England regions. We've survived the Great Depression, recessions, Amish polio and now the COVID pandemic – so we must be doing a few things right. And to what do we owe our ongoing success –our exceptional staff and solid management team of course!

Here is your opportunity to be part of an exceptional team at Thomas E. Strauss, Inc.

We welcome all those interested in a position with Thomas E. Strauss, Inc. to submit an application to provide administrative support to our Director of Sales. This full-time position coordinates our group business at our restaurants and hotel and is an integral part of providing a great guest experience.

What we expect from our employees:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role
• Reliable transportation and a commitment to show up on time to every shift - ready to work hard alongside your teammates
• Your commitment to our values of diversity, integrity, excellence, accountability, community, but especially - your willingness to have FUN!

Here's what we offer to our employees:

• This job posting qualifies for a $500 sign-on bonus, $100 after 30 days completed; $150 after 60 days completed and $250 after six months
• Ability to earn unlimited employee referral bonuses at $375 each – refer a hardworking friend, they get hired and you earn some extra cash!
• Opportunity to be part of our corporate group services team supporting our hotel and restaurants within the Thomas E. Strauss, Inc., Hospitality Group.
• Excellent benefits package for full-time and partial benefits for part-time employees
• Competitive pay
• A “work-to-live”, not a “live-to-work” workplace!

Our Businesses:

• Miller's Smorgasbord
• Miller's Gift Shop
• Smokehouse BBQ and Brews
• Plain & Fancy Farm Restaurant (Group only bookings dining space located at Smokehouse BBQ and Brews)
• AmishView Inn & Suites
• Locally Made Food Shop
• The Quilt Shop at Miller's
• Plain & Fancy Country Store
• Miller's Bakery
• Property Management
• Thomas E. Strauss, Inc. Corporate Office

Group Sales Coordinator

Position Summary

Assist Director of Sales with administrative tasks, to help secure reservations for Miller's Smorgasbord, Plain & Fancy Farm Restaurant, AmishView Inn & Suites and events/catering for Smokehouse BBQ and Brews. This part-time position has the ability to be full-time with flexibility to work additional hours across our business units helping the Corporate Office Reservation Team.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Build and maintain great relationships with AmishView, Miller's and Plain & Fancy Farm Restaurant/Smokehouse's managers and leads, as well as the Thomas E. Strauss, Inc. Corporate Office.
• Build and maintain relationships with key industry partners (Amish Experience and Brunswick Tours), tour operators, group leaders, and other local businesses.
• Ability to know and retain pricing and product information for AmishView Inn, Miller's and Plain & Fancy, including relevant allergy information.
• Print daily Booked On Report and double check that all reservations made the previous business day are correct regarding pricing, blocking and other pertinent information.
• Update ACT and Caterease as needed throughout the day with all reservations, notes and other necessary information.
• Retain ownership of Amish Experience's daily reservations/changes/cancelations, weekly Vendor Report and daily referral form.
• Retain ownership of Brunswick's weekly Vendor Report.
• Process AmishView Inn, Miller's, and Plain & Fancy deposits/payments daily, mailing any refund checks as needed.
• Data entry and updating including, but not limited to, restaurant and hotel inquiries that don't result in immediate bookings, tradeshow appointment notes and Comment Card information from both restaurants.
• Update Blue Blast and Purple Blast accordingly, sending internal email as needed.
• Answer phones, as needed, on a limited basis.
• Work with Director of Sales to evaluate yearly Amish Experience and Thomas E. Strauss, Inc. client lists, updating as needed.
• Provide requested reports to Director of Sales and/or Director of Marketing as needed.
• Attend meetings as necessary.
• Complete special projects as needed.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Two years of professional hospitality sales experience preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent writing skills
• Solid organizational skills
• Ability to identify and resolve problems in a timely manner
• Ability to multi-task and work in a fast-paced setting
• Ability to communicate well
• Ability to work independently
• Detail oriented
• Efficient typing skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Updated 10/09/2022

Job Types: Full-time, Part-time

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