Job description

Landmark Hospitality is actively seeking a highly motivated, detail-oriented, full-time in-house Guest Experience Concierge.

Landmark Hospitality is a leader in the hospitality industry, owning and operating unique and iconic venues, restaurants, and boutique hotels throughout New Jersey and Pennsylvania. As we move more into the lifestyle brand, our team is growing, and we have exciting opportunities available for the right individual.

Landmark Hospitality is looking for a person with contagious enthusiasm that can help us elevate our guest experience, providing customized interactions for our regular and VIP guests alike, elevating each visit and making memories. This position is for a creative, out of the box thinker who looks to surprise and thrill with the unexpected attention to detail and whimsey to be our internal brand ambassador.

This role will require you to be creative, thoughtful, and strategic. Must be able to work well with a team, but not be afraid to get your hands dirty. Knowledge of hospitality, food & beverage, and events is a plus. The primary skill set requires excellent organizational skills, verbal and written communication skills, enthusiasm, and a no job is too small mindset.

This individual will directly work with Landmark’s management team. For the right candidate, this is an exciting opportunity to join an amazing hospitality company that is growing very quickly, work with a variety of hospitality concepts, and elevate the guest experience at Landmark Hospitality.

The position will be based out of our Home Base offices in Plainfield, NJ but will require visiting all venues as needed. If you like making people smile, making memories, and love the hospitality industry, this is the role for you!

Schedule: Tuesday through Saturday

Responsibilities:

• review all restaurant and hotel reservations daily
• create unique, customized and unforgettable experiences
• personalize reservations / communicate with hotels and restaurant teams for all VIP guests
• respond to all reviews
• proactively respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
• continue to expand email lists/ SMS lists by incorporating new programs to get contact information
• add relevant social media, guest preferences and need-to-know information to all guest lists and CRMs
• work with all host teams ensuring host brand standards is implemented and adhered to
• assist with LMH social events, holidays, and special events to ensure guest engagement
• ensure all hotel guests, have a personalized staywelcome & thank you notes

memorable restaurant treatment
complimentary amenity
complimentary holiday surprises

• monitor 4PM tea program at Landmark Hotels
• create a calendar for memorable moment program for all Landmark guests
• assist with VIP program/App
• surprise for family, friends, VIPs, who are attending an event

Keys to Success:

• Strong understanding of guest experience
• Understanding of partnership, collaboration, event/activation strategies
• Excited about great food, beverage, hotels, restaurants, and events
• Understanding a wide variety of brands and consumers
• Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans
• Ability to thrive in a fast-paced, entrepreneurial start-up environment
• Highly effective communicator through email, phone, video, and in person
• Detail-oriented and organized; able to prioritize, multi-task, and deliver on strict deadlines
• Self-starter who works well independently
• Adaptable and calm under pressure
• Demonstrated understanding/experience with the creative process and creative production

Skills:

• Experience as Concierge or Host in Hotel or Restaurant setting
• Experience in hospitality
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite

Location: 537 North Avenue, Plainfield, NJ 07060

Salary: $45K - $55K based on experience

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person

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