Job Category: Parttime Regular
Exempt Overtime Eligible: Overtime Eligible
Benefits Eligible: Benefit Based

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.

Job Summary

The Athenaeum is a private membership club on the beautiful campus of Caltech in Pasadena, California. Caltech, founded in 1891, is a world-renowned center of scientific study that ranks among the best universities in the world.

The club was founded in 1930 as a gathering place for Nobel Laureates, faculty, and scholars to stimulate friendship and the exchange of ideas about science, art, and literature. Today, 90 years later, The Athenaeum continues to serve faculty, staff, students, and select community members as they gather to dine, celebrate, and entertain.

The Athenaeum serves approximately 3,900 members, offering dining, private and special events, and lodging. The club is recognized as a "Platinum Club of America" confirming its place among the top 50 private clubs in the country.

Reporting to the Hotel Operations Manager, this position will handle, respond to, and service the inquiries, reservations, and special requests by Athenaeum members and guests. Responsibilities will also include, but are not limited to, updating the reservation system database and promoting Athenaeum special events, where appropriate. The successful candidate will answer phones, make reservations for the hotel/dining room/tennis courts, check in and check out guests, answer member inquiries regarding payments, and respond to other questions pertaining to The Athenaeum. This part-time position will work 32 hours per week working various shifts including day, swing, and rotating overnight. The schedule will vary on a rotating weekly basis including evenings and weekends.

Job Duties

• Answer phones; make reservations for the hotel, dining room, and tennis courts; check in and check out guests; answer member inquiries regarding payments and other questions pertaining to The Athenaeum.
• Enter hotel and dining reservations in the respective reservations systems.
• Work as a team with other front desk staff in maintaining room availability records and member and guest personal accounts via the automated reservation system. Process and post member and guest charges and collect payments upon check out.
• Work as a team with other front desk staff in researching member account numbers to reconcile guest folio charges and billing issues.
• Record dining reservations received via phone, email, or at the front desk from members and guests.
• Market and promote special events at The Athenaeum to members and guests whenever opportunities occur, both over the phone and in person.
• Responsible for all telephone calls received on The Athenaeum's trunk line, including routing calls to members, guests, or staff, as required. Receive and/or deliver messages, mail, or parcels to members, guests, or staff as necessary.
• Perform other duties as assigned.

Basic Qualifications

• A minimum of 2 years of experience in a service industry.
• Must have basic computer skills including MS Word, Excel, and POS data systems with accurate typing and 10 key.
• Excellent oral and written communications skills in English and experience providing high level customer service in a professional manner is a must.
• Must be able to work under limited supervision and perform multiple assignments in a dynamic workplace environment.

Preferred Qualifications

• Hotel or private club experience is preferred.
• Experience with hotel industry software is a plus.

Required Documents

• Resume

To be considered for this position please visit our web site and apply on line at the following link: https://hr.caltech.edu/work/job_openings

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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