Job description
To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest.Key Responsibilities:
Welcome and greet all of our guests and assist them with any question or need they may have during their visit.
Assist outside the arena with line management in all weather conditions.
Handle all complaints from start to finish including seating issues and issues with guests.
Run the Guest Service Offices.
Engage guests at every opportunity.
Approach every guest who has been hit by a puck.
Assist with finding lost guests.
Enforce building policies.
Look out for guest's safety and well-being.
Problem solve.
Assist our disabled guests including wheelchair escorts.
Work with other departments to provide each and every guest with the best possible experience.
Supplemental Job Functions:
Performs other duties as assigned
Minimum Knowledge, Skills and Abilities:
High school diploma and one to two years of customer service related experience is required.
Ability to speak clearly and concisely under pressure.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.
Preferred Knowledge, skills and abilities:
Experience working in the sports and entertainment industry.
Working Conditions:
Irregular and extended hours including nights, weekends, and holidays.
Ability to climb stairs and stand for long periods of time.
While performing the duties of this job, the colleague is occasionally exposed outside weather conditions.
The noise level in the work environment is usually loud.
Frequent visual/auditory attention.
Ability to occasionally lift and/or move up to 25 pounds.
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