Job description

Ellis Island Hotel is looking for a new Guest Service Agent! We have over 800 hard-working and passionate employees throughout our 17 locations. Serving the Las Vegas community for over 50 years, we exist to provide opportunity, inspiration, and stability for our employees and their families through our success and growth. We offer medical, dental, and vision benefits for all of our full-time employees! Other benefits include a 401(k) program, PTO, and much more.

Position Summary

Responsible for performing all services necessary for hotel registrations, including greeting guests upon arrival and performing and tracking assignment of rooms, checkouts, and ensuring receipt of payment.

Qualifications

· Literate and fluent in English

· Ability to coordinate multiple tasks

· Present a personable image

· Communicate well with others and can speak clearly to be understood by guests

· Team player with excellent customer service and interpersonal skills

· Ability to train on PMS computer system

· Must have mathematical abilities as in adding, subtracting, multiplying, and dividing

· Must manage high levels of stress while working with the public

· Ability to promptly answer the telephone using positive and clear English communication

· Must be able to identify problems and quickly resolve issues

· Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Asset Protection and Compliance

· Adheres to all regulatory, company, and department policies and procedures

· Verify and imprint credit cards for authorization using electronic acceptance methods/Opera PMS Computer System.

· Secure, handle cash, make change, maintain and balance an assigned house bank

· Accept and record vouchers, travelers' checks, gift certificates, and other forms of payment

· Perform accurate, moderately complex arithmetic functions using a calculator

· Accurately post charges to guest rooms and house accounts using the computer

Hotel Operational Management

· Complete the registration process by accurately verifying, inputting, and retrieving information with routine difficulty from a computer system, confirming pertinent information including the number of guests and room rate

· Non-verbally confirm the room number and rate

· Code electronic keys

· Provide welcome folders containing room keys, certificates, and coupons as appropriate

· Sort guests' mail, place it in mail rack, and notifies guests via telephone

Team and Guest Relations

· Greet guests immediately with a friendly and sincere welcome; use a positive, clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information

· Acts as a role model to other Team Members and always presents oneself as a credit to Ellis Island Casino, Hotel & Brewery and encourages others to do the same

· Make appropriate selection of rooms based on guests' needs

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand and/or sit for prolonged periods; use hands to handle objects, tools, or controls; and regularly lift and/or move objects weighing at least 25 pounds. The noise level in the work environment is usually moderate.

Core Values

v Service- Personalized, warm, and consistently exceptional customer service

v Value- Committed to deliver quality products for great prices

v Growth- Promote personal development and growth for all team members

v Family- Create a family-like environment by staying close to our guests and our team members

v Passion- Work with passion and enthusiasm every day

This job description is not an exhaustive list of all functions required of this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Please apply at: www.ellisislandcasino.com

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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