Job description

We’re looking for a Welcome Host to join our team and fulfill our vision of delivering unforgettably positive human interactions for all people.

The Five Musts:

• Must be a kind person
• Must have extraordinary writing skills
• Must have high emotional intelligence
• Must be attentive and thorough in all work
• Must have a servant mentality (humility about self and willingness to serve other people, including guests and coworkers)

The Responsibility: Collaborate with ALL hotel teams to deliver kick-ass guest experiences by giving people exactly what they want even before they ask for it. Contribute to maintaining a friendly and warm atmosphere for all people coming through our doors.

A few examples of what the ideal person for this role will do on a daily basis:

• Serve as hotel ambassador by working regular shifts at the welcome area
• Offer a lending hand to carry guest luggage, and deliver service items like towels and TV remotes to guest rooms
• Strike up memorable conversations with people in the lobby
• Create a cozy haven for guests by noticing and picking up stray trash and debris
• Show kindness by assisting the Breakfast with breakfast service on busy mornings
• Anything else that you can imagine or that someone else might imagine!

You’ll also manage technical operations such as: Maximizing room revenue by using effective face to face and telephone selling skills to convince people to stay at our hotel and pay our rates. Performing error free work on a consistent basis; taking reservations, checking guests in/out, and handling cash and credit card transactions, etc.

The measure of success: How well you can “WOW” our guests by coming up with everyday solutions that go beyond the expectations of what they need – to “WOW” our guests, you must knock their socks off by being the friendliest, most helpful, and most hospitable human being they have ever encountered in a hotel.

If you are interested and think that you fit for the role we have described, please email the following info:

• Your resume
• A brief paragraph or two about why you want to take on this job
• Two (2) professional references (name and telephone number)

Thank you!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Work Location: One location

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