Guest Service Representative/Front Desk Agent
Job description
Seeking a dynamic personality for our hotel at the Fairfield Inn & Suites by Marriott Locust Grove, GA!
Beautiful Fairfield Inn & Suites by Marriott
76 Rooms, including 17 suites, Fitness Center, Business Center, Meeting Room and Pool
FOSSE EXPERIENCE a plus!
Reports to : Front Office Manager
FOSSE experience is a plus!
HAVE YOU EVER WONDERED WHAT IT'S LIKE TO WORK IN A HOTEL?
Start Your Journey With Us
Fairfield by Marriott helps guests thrive while employees provide service with a human touch to business and leisure travelers alike. Working at Fairfield by Marriott, you will build relationships grounded in team work and experience the legendary Holiday Inn service culture which focuses on delivering against the unique needs of long stay guests.
Job Summary
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
The impact you’ll make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you’ll do
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of well-being and happiness
- Discounts on hotel rooms
- Recognition programs
What we’re looking for
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
We offer the following:
Employee Rate Discounts at over 8,000+ Marriott Hotels Worldwide
Family and Friends Discounts at over 8,000+ Marriott Hotels Worldwide
Competitive Pay
Advancement Opportunities
Stress Free Fun Working Environment
Earn points free hotel stays worldwide
Employee of the Month Program
Employee of the Year Program
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- On call
- Weekend availability
Ability to commute/relocate:
- Locust Grove, GA 30248: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you work 7a-3p?
- Can you work 3p-11?
- Can you work 11p-7a?
Experience:
- Hotel experience: 1 year (Preferred)
- Marriott: 1 year (Preferred)
Work Location: In person
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