Hamilton County ESP Enrollment Specialist
Full Time
Blue Ash, OH 45242
Posted
Job description
$2000 SIGNING BONUS
Elderly Services Program (ESP) Enrollment Specialist
Council on Aging of Southwestern Ohio (COA) is a nonprofit organization dedicated to enhancing quality of life for older adults, people with disabilities, their families and caregivers. We promote choice, independence, dignity and well-being through a range of services that help people remain in their homes for as long as possible.
COA is a state-designated Area Agency on Aging, serving a 5-county region. One call to COA links people to the wide variety of agencies, information and programs that serve older adults and people with disabilities.
COA has more than 300 employees, close to 300 contracted providers, and an annual budget of over $87 million.
Our mission: Enhance lives by assisting people to remain independent through a range of quality services.
Position Description: To provide support to care management teams and assist in the ordering of supplies, arranging services and ensuring necessary follow up for client services and referrals
Essential Job Functions:
- Collaborate with the integrated care team to ensure all aspects of clients’ care are being addressed and monitored to promote quality, cost effective outcomes
- Conduct home visits to assist clients with completing enrollment paperwork for services including, but not limited to consumer directed care, PASSPORT/waiver services, home modification
- Relay concerns about client’s condition or home environment to Care Coordinator or other appropriate source.
- Respond to requests from other members of the care team in a timely manner to maintain the health and safety of the consumer.
- Arrange and/or award referrals for needed services which includes services covered both within and outside of the Long Term Care programs
- Provide case updates as needed to clients, Care Coordinators, providers and other members of the clients care team.
- Update service plan/care plan and notify Care Coordinator with service changes and additions.
- Complete service suspensions
- Direct clients to billing team as needed, follow process for delinquency of payment through suspensions and client communication
Qualification Requirements:
- Minimum of one year of experience in social services or direct customer service or an equivalent combination of education and experience or be a Community Health Specialist.
- Able to gain knowledge and understanding of issues related to the elderly population.
- Knowledge of community resources within Southwestern Ohio.
- Excellent customer service skills.
- Good interpersonal communication skills.
- Ability to adapt to frequent change.
- Good oral and written communication skills.
- Good organizational and teamwork skills.
- Ability to collaborate and problem solve in a self-directed team environment.
- Excellent computer skills, including the Windows operating and email system, MS Word, MS Excel, data entry and the ability to learn new software applications as needed.
- Ability to travel within the state of Ohio for training.
Pay: starts at $16.00 per hour (based on education and experience)
Please apply through our website
www.help4seniors.org
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