Job description

Hi,

Greetings from Diamondpick!!

Here is the Job Description for the below Job Opening, Please let me know your Interest!!.

Job Title: Helpdesk Support

Location: Washington,DC

Duration : Contract

Job Description & Skill Requirement:

Responsibilities:

· Previous helpdesk support experience for IT tools

· At least 5 years of experience in the Information Technology field

· Experience using Windows Client or Windows Server OS, Microsoft Office

· Knowledge about content management tools such as OpenText Content Server preferred but not required.

· Good communication skills.

· To manage Customer’s Information booths in HQ buildings

· Answer/address OpenText Content Server access issues, how-to questions, questions on folder structure / file plan.

· Desk support for VIPs only

· Remote support for regular users from Customer’s booth

· Troubleshoot issues related to Customer’s OpenText Content Server, and Keep the INC resolution within the agreed SLA

· Triage cases to OpenText Cloud support team, and other customer internal support teams as needed such as desktop engineering, mobile engineering, etc.

· Update knowledge articles pertaining to Customer’s solution.

Thanks & Regards,

Thomas Rajan

Senior Technical Recruiter

Phone no: 1+732-743-4901 / 425- 385- 9874

Email id: Thomas.r@diamondpick.com

Job Type: Contract

Salary: Up to $17.00 per hour

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 4 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: On the road

Speak with the employer
+91 732743-4901

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