SSA Group is hiring a Helpdesk Analysts to join our IT Team!

This position is Hybrid and based in Orlando, FL.

Helpdesk Analyst

Reports to: Support Services Manager

Are YOU the perfect addition to our team? This position consists of entry level technical support responsibility around Point of Sale (POS) operations, maintenance, and supporting critical business applications utilized in Service Systems Associates locations. Provides technical support to users by researching and answering questions and troubleshooting problems. Strong customer service, communication skills, analytical and problem-solving skills required.

KEY RESPONSIBILITIES

• Responsible for proactive remote support and maintenance around POS systems.
• Responsible for proactive support and maintenance around desktops and laptops.
• Improve system performance by identifying problems and recommending changes.
• Maintaining stock items and ordering new hardware/software requests.
• Monitors support issues, ensures resolution plans, and reports progress to management.
• Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
• Communicates with site users regarding any system enhancements and or scheduled upgrades.
• Additional duties as job requires.

QUALIFICATIONS

• Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.
• Technical support experience is desired.
• Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred.
• Must be willing to work a flexible schedule which may include weekends and holidays.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

COMPENSATION AND BENEFITS

• Full-Time
• Salary based on range in consideration of relevant job experience and certification/education; if position is physically in Colorado salary range will be posted above following EPFEW Act
• Vacation or TAFW (time away from work) Plan we want our team to take time as they need, so dont accrue hours but rather give you freedom to schedule within scope of the business and your needs
• Medical, Dental, Vision, Life Insurance; employee premiums applicable
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on birthing event
• (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline
• 401k program, eligible for enrollment after (1) year of employment during January or June open enrollment periods, company is not matching at this time
• $75 monthly cell phone stipend

Who are we?

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a familys sense of love and dedication. We dont just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

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This job opportunity is classified as a medium exposure risk job: include those that require frequent and/or close contact with (i.e., within 6 feet of) people who may be infected with SARS-CoV-2, but who are not known or suspected COVID-19 patients. In areas without ongoing community transmission, workers in this risk group may have frequent contact with travelers who may return from international locations with widespread COVID-19 transmission. In areas where there is ongoing community transmission, workers in this category may have contact with the general public (e.g., schools, high-population-density work environments, some high-volume retail settings). Workers must comply with location specific vaccination and testing requirements.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By clicking the "APPLY NOW" button and submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). The English Notice is linked here, and the Spanish Notice is linked here.

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document linked here for more information. By clicking the "APPLY NOW" button and submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Salary is $60k commensurate with education and experience.