Job description
At NTT DATA, we know that with the right people on board, anything ispossible. The quality, integrity, and commitment of our employees are keyfactors in our company’s growth, market presence and our ability to help ourclients stay a step ahead of the competition. By hiring the best people andhelping them grow both professionally and personally, we ensure a brightfuture for NTT DATA and for the people who work here.
NTT DATA , Inc. currently seeks a Help Desk Associate to join ourteam n Rockville, MD.
NTT DATA , Inc. currently seeks a Help Desk Associate to join ourteam n Rockville, MD.
Job Responsibilities Include:
- The Help Desk Associate will provide technical support for an extremely diverse biomedical research instituteconsisting of over 4,000 users in a Windows/Macintosh/Linuxenvironment.
- This is a challenging job with state-of-the-art equipment. We are looking for people with experience in various aspects ofdesktop support, Windows 10, Macintosh operating systems,networking and the ability to re-image a workstation.
- The candidate should have strong communication skills and theability to work in a fast-paced challenging environment with demandingusers.
Preferred Skills:
- Respond to incident and request tickets in a timely fashion anddocument all activity related to a ticket.
- Escalates tickets appropriately.
Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.
Nearest Major Market: Washington DC
Job Segment: Help Desk, Information Technology, Technical Support, Technology
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