Job description

Overview

The Associate Field Performance Coordinator schedules operation and maintenance service appointments for performance technicians across the country. The main focus of the Associate Field Performance Coordinator is to communicate with customers confirming appointments and optimizing schedules of performance technicians increasing efficiency of field service scheduling.

Responsibilities

• Owns the scheduling customer experience for all operational solar customers in a geographical area
• Communicates with customers to dispatch service appointments and answer any related questions to solar performance
• Schedules service appointments with customer keeping technician routes optimal
• Logs customer interactions and appointment details into various systems
• Communicates with local offices to overcome scheduling challenges
• Completes various scheduling tasks assigned by tier 2 team
• Complete other tasks as deemed appropriate by supervisor
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Qualifications

• A high school diploma or equivalent
• Proactive, energetic and self-motivated
• Must be a self-starter, take on various duties and be able to take initiative when needed
• Ability to work independently and closely with other members of department and project team
• Strong communication skills
• Ability to listen and active problem solving skills
• Strong interpersonal skills
• Analytical skills
• Understanding of scheduling processes and how they work
• Ability to meet deadlines as well as set and hold others to deadlines
• Organizational skills
• Ability to communicate effectively both verbally and in writing
• Ability to handle multiple tasks simultaneously in a fast paced environment
• Scheduling software knowledge is a plus
• Experience in PowerPoint, Word and Excel or equivalent (Google Suite)

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed below. Similar positions located outside of these locations will not necessarily receive the same compensation. Please speak with your recruiter to learn more.**

The hourly range for this opportunity pays $17.50. Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please speak with your recruiter to learn more.

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Dispatching: 1 year (Required)
• Call center: 1 year (Required)

Work Location: Hybrid remote in Lehi, UT 84043

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