Job description

Summary: Oversees the front desk staff. Assists other departments as needed. Handles all guest questions and situations properly and to the guest’s satisfaction by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Knows all duties of Guest Service Representatives and Housekeeping Department.*

• Promotes positive relations with all individuals who approach the front desk and with those who call the hotel.*

• Prioritizes, organizes, and follows up while focusing attention on details.*

• Exemplifies good role model skills to all staff.*

• Enforces policies and procedures for all staff.*

• Creates group room and meeting room contracts.*

• Blocks rooms in computer for group room blocks.*

• Schedules staff according to labor standards and forecasted occupancy.*

• Ensures that front desk staff performs necessary duties at all times.*

• Ensures auditor has totally completed work.*

• Conducts training sessions as needed for all front desk staff and new hires in all aspects.*

• Maintains availability on an “on-call” basis for front desk staff support.*

• Remains at front desk during prime times to greet guests and ensure that front desk staff is following procedures.*

• Adjusts computer information as needed, and contacts and follows up with support when required.*

• Responsible for keeping operating supplies at proper levels at all times.*

• Fills in for staff during absences.*
• Fixes errors in computer system caused by front desk staff.*

• Assists with meeting room setup and cleanup as needed.*

• Performs all duties as required and other tasks as assigned.*

• Follows good housekeeping habits and safe work practices.*

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Lexington, KY 40511: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Holiday Inn Expres / Opera: 1 year (Preferred)
• Hotel Management: 1 year (Preferred)
• Hotel: 1 year (Required)

Work Location: In person

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