• Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
• Assists the Dining Room Manager in planning reservations and assigning parties to appropriate tables, stations and/or servers.
• Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
• Escorts Guests to their assigned table.
• Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
• Maintains cleanliness and organization of the hostess/host stand and waiting area throughout the shift.
• Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.
• Communicates to the Dining Room Manager any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
• Addresses any residents/guest complaints.
• Completes all closing duties in a timely manner.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
• Supports other Front-of-House positions as needed, providing a seamless dining experience to all residents/guest.
• Additional duties as assigned.

REQUIREMENTS

• Excellent customer service skills and a strong work ethic
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
• Handle stress associated with responding to/solving problems

EOE/M/F/Vet/Disability – Drug Free Workplace

SCHEDULE

• Monday to Friday
• Weekends required
• Holidays required