Hotel Front Desk Agent

Full Time
Rocky Mount, NC 27804
Posted
Job description

A strong preference will be shown to candidates who are experienced with FOSSE.

Role Summary:

  • Assist guests efficiently, courteously, and professionally in all reception functions while maintaining high standards of service and hospitality.

Responsibilities:

  • Proactively greet and assist guests, always providing the highest quality of service.
  • Check guests in and out efficiently and in a friendly manner.
  • Promptly and effectively respond to guest requests and concerns.
  • Post guest charges, compute guest bill, and collect payment in accordance with established procedures.
  • Handle guest mail and messages per established procedures.
  • Understand and communicate various rewards programs, packages, and specials available to guests.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
  • Answer phones in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Assist in ensuring lobby and desk area remain clean and tidy.
  • Have a thorough knowledge of emergency and security procedures.
  • Open and close shift; make cash drops.
  • Ensure all credit cards, cash, and change funds are balanced throughout each shift.
  • Communicate with incoming staff and management by logging pertinent information in the pass-on log.
  • Assist in other duties as required.

Desired Skills and Experience:

  • Prior experience in a front desk position is a plus.
  • Marriott experience a plus.
  • Flexible availability is required, must be willing to work nights, weekends, and holidays.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: One location

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