Job description

Job Summary:

The Guest Service Agent position is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Someone to join our AMAZING team. Our property is a small, quiet, and well-maintained 62 room property in South Fargo.

Shifts are weekday and weekends, rotating shifts: AMs (7a to 3p) and PMs (3p to 11p)

Essential Job Functions:

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• May assist in replenishing continental breakfast as needed and keeping breakfast area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• Covers weekend call-offs
• Other duties as assigned

Qualifications:

Skills:

• Learning Agility
• Positive and Friendly
• Reliable, Responsible, and Accountable
• Identifies and resolves problems in a timely manner
• Ability to multi-task and effectively communicate with guests
• Skill in the use of personal computers and related software applications
• Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Ability to naturally stay calm during guest complaints, always striving to make our guests feel HEARD, VALUED, AND WELCOMED
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures
• Prioritizes and plans work activities
• Flexible and Adaptable
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Contributes to building a positive team culture!

If this sounds like you...we would love to meet you! Interviews conducted immediately!

Education and experience:

• High school diploma or GED
• 1-3 months related experience and/or training; or equivalent combination of education and experience.

Physical Demands and Working Conditions:

The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch or crawl, and reach with hands and arms in an office setting. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Job Types: Full-time, Part-time

Pay: $14.25 - $15.25 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Fargo, ND 58104: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 3 years (Required)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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