Job description

Front Desk Clerk

Summary/Objective

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops and maintains office forms and procedures, and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department.
• Operates listed office machines as required.
• Prepares outgoing mail; sorts and distributes incoming mail.
• Duplicates and distributes materials.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists public with the use of department facilities.
• Maintains office supply inventory.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Choice Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Choice Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by senior leadership.
• Handling complaints, and oversee the service recovery procedures.

Competencies

• Communication proficiency
• Ethical Conduct
• Flexibility
• Initiative
• Time Management

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time or part-time position. Days and hours of work are flexible.

Travel

No travel is expected for this position.

Required Education and Experience

• Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.

Preferred Education and Experience

• Bachelor’s degree or any previous experience in the hotel industry

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Overview

Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,000 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally. For more information on Choice Hotels, visit the company’s website: www.choicehotels.com.

Our hotel brands range from Cambria® Hotels & suites®, to our iconic Comfort Inn® and Comfort Suites®, Sleep Inn®, Clarion® hotels, Clarion Point® hotels, Quality Inn®, Econo Lodge® and Rodeway Inn® hotels. We have also recently launched Vacation Rentals by Choice Hotels™. You’ll also find extended stay hotels like Woodspring Suites®, MainStay Suites® and Suburban Extended Stay Hotel® brand hotels that help you feel more at home while you are away for longer stays. Finally, let the destination reach you at the Ascend Hotel Collection® member hotels, which are our one-of-a-kind, upscale hotels committed to connecting you with the local flavor of the area you are visiting.

Job Type: Full-time

Pay: From $13.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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