Job description
$14 - $17 hourly
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Mitigate customer complaints as needed
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Well-versed in taking telephone calls and handling stressful situations
- 1+ year of hotel industry experience or related job preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.
Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.
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