Job description

Hotel Front Desk/Night Audit

Full Job Description

We are looking for a reliable, fun individual to join our team. That could be YOU serving as an ambassador for your hometown and creating a once in a lifetime experience for someone else.

• Answering all phone calls promptly and with a style of professionalism and kindness.
• Providing the guest with an exemplary overall experience from check in to check out.
• Demonstrating a commitment to deliver exceptional guest service.
• Balancing and reconciling the accounts for the day
• Answering calls and inquiries related to booking reservations.
• Help with start up of the breakfast for guest
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.

• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.

• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.

• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.

• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

• Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
• Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
• Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.
• Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

At Hampton Inn, guests and team members appreciate our “People First” approach. This approach, combined with our quality product, strong teamwork and focus on serving guests, makes our hotels an outstanding place to work. We invest in teammates by giving them the opportunity to learn and grow in their careers, while creating an environment where teammates appreciate and respect each other.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. For Night Audit; the employee is required to work alone and stay awake and alert all night.

Job Types: Full-time, Part-time

Pay: $14.00 - $21.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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