Job description

Timber Cove Resort

Perched on a cliff overlooking the coast where the Russian River meets the Pacific Ocean rests the charming Timber Cove Resort. This North Sonoma Coast destination offers one of the most extraordinary views of the Pacific Ocean and Cove. The hotel features 46 freshly designed guest rooms, including eight premium suites, which offer a variety of breathtaking ocean views and sunrise or sunset backdrops. All guest rooms feature amenities such as Crosley LP record players, minibar, coffee with a tea kettle, natural eco-friendly LATHER toiletry products. In addition, the suites feature large soaking tubs. The resort also features Coast Kitchen, an ocean-view restaurant. When you stay with Timber Cove Resort, you're just a short drive from Bodega Bay and a myriad of incredible area activities. Kayak or canoe down the Russian River, head to Goat Rock Beach for surfing or swimming, enjoy an afternoon at a nearby golf course, or go on a wine tasting tour!

Position Overview

The Housekeeper at the Timber Cove Resort will provide cleaning, maintenance and assistance in the positive appearance of the hotel. The Housekeeper is responsible to ensure that all areas of the hotel, interior and immediately exterior, are properly cleaned and guestrooms are cleaned to the level that is expected at the property. The hotel team prides themselves in upholding a high standard of professionalism and service that the guests have come to enjoy, and will look to the housekeeping staff to help meet guest expectations.

Manager
The Housekeeper reports directly to the Housekeeping Supervisor.

Supervisory Responsibility
This position has no supervisory responsibilities.

Responsibilities

• Ensure the efficient and effective cleaning and maintenance of the overall property, both interior and exterior.
• Ensure the smooth running of all daily housekeeping activities.
• Contribute to a strong culture within the housekeeping department.
• Continuously improve the standards of housekeeping at the property.
• Ensure that guestrooms are timely and thoroughly cleaned for guest's arrival.
• Ensure that rooms and their contents are properly maintained at all times, reporting any and all maintenance issues to the maintenance department.
• Update the room inspector/front desk team with the status of rooms being cleaned and advise when rooms are ready for inspection.
• Ensure that the public areas are being immaculately maintained at all times.
• Ensure that the public bathrooms are well stocked, checking the supply stock every hour.
• Follow any and all housekeeping SOPs and provide feedback and suggestions for areas of improvement.
• Ensure that stock levels of housekeeping supplies (cleaning supplies, linens, cleaning equipment, etc) are property maintained.
• Ensure that the laundry is being run efficiently.
• Beware of special situations (i.e. guest vomits in the restroom) and be available to address immediately. Front desk will try to address these situations should housekeeping be unavailable, however, assist to make a decent attempt to immediately resolve this situation when possible.
• Ensure that senior management are kept abreast of any important information.
• Relay any guest complaints to the Housekeeping Supervisor if necessary.
• Assist in filing incident reports when necessary. Refer to the standard operating procedure for more details.
• Arrive to work promptly and on time, ready for work. Friends are not permitted to accompany staff members during work.
• Do not remove any hotel property from the site – it is prohibited and subject to immediate termination, as well as possible charges.
• Be aware of the importance of safety and security.
• Endeavor to be conscious of safety and security at all times.
• Be friendly and courteous to guests at all times.

Requirements/Skills

• Strong verbal and written English skills, with Spanish a plus.
• Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene. Refer to Employee Handbook for more information.
• Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment.
• Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing.
• Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
• Have knowledge and skills of generally accepted Hotel policies and procedures.
• Be able to lift approximately 30 lbs of supplies when needed.

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records
Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Education Information, Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Jenner, CA 95450: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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