Job description

POSITION PURPOSE
The Housekeeping Dispatcher is responsible for the day to day operations of the hotel dispatch office. Answers phones, assigns room attendant boards, controls keys, logs lost and found items and reports maintenance issues. Responsible for calling for assistance on guest, supervisors and attendants requests. Monitors calls to ascertain that all calls are completed in a timely fashion.

Maintains inventory on room attendant keys and hard keys. Acts as direct liaison with hotel guests and works diligently to fulfill all of their requests or issues. Responsible for reporting room conditions that need to be addressed or corrected.

Tasks and Responsibilities Include, but are not limited to:

• Answers telephone and responds to dispatch radio in a prompt and courteous manner.
• Reconciles boards and keys at the end of the shift.
• Run housekeeping reports, verify room status, determine discrepant rooms, prioritize room cleaning and maintain updated guest room statuses.
• Assist housekeeping leaders in managing daily activities, monitor operation needs, generate housekeeping logs and reports.
• Continually communicates with Front Office, floor Managers, and Housekeeping Supervisors to verify status of all guest rooms and resolve issues with room discrepancy.
• Planning, organizing, and directing team members to ensure the highest degree of guest satisfaction.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas, and public areas prior gate opening for every event held at the Arena.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within the Housekeeping department.
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
• Ensures the proper maintenance of all equipment; makes arrangements for repair And/or replacement of used and damaged equipment
• Other duties as assigned.
• .PHYSICAL DEMANDS INCLUDE BUT ARE NOT LIMITED TO:
• The physical ability to stand and or walk continuously.
• The physical ability to climb, balance, bend/stoop, and kneel continuously.
• The physical ability to occasionally climb on a ladder to heights in excess of 12’.
• The physical ability to frequently crouch, push/pull, squat and work above the shoulders during the performance of the daily job routine.
• The physical ability to use both hands for continuous grasping, fine manipulation and occasional fingering.
• The physical ability to continuously carry up to 50 pounds of weight both on flat surfaces and up and down stairs for distances of up to 150 feet.
• The physical ability to occasionally carry between 50 and 65 pounds of weight both on flat surfaces and up and down stairs for distances up to 150 feet.
• The physical ability to occasionally lift up to 65 pounds of weight between the floor and waist, occasionally from the waist to above the shoulder. This weight will be constituted by the following items, but not limited to them: furniture, folding tables, trash bags, bulk food, cleaning and paper supplies, cases of bottled water, etc.
• The physical ability to occasionally push/pull various items such as bulk food, paper and cleaning supplies, cases of bottled water, trash bags and containers, furniture and folding tables weighing up to 65 pounds distances of between 3’ and 150’.
• The physical ability to work at heights and on uneven surfaces frequently.
• The physical ability to work outdoors in all temperatures and weather conditions when required by events at the residence.
• The physical ability to tolerate any required personal protective equipment such as gloves, safety glasses, safety belts and other protective equipment deemed appropriate on a continuous basis.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All customers are given the option to wear a mask based on the latest government guidelines, common surfaces are regularly sanitized.

Ability to commute/relocate:

• Tumon, GU: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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