Housekeeping Supervisor PM - Embassy Suites by Hilton Orlando LBV South
Full Time
Lake Buena Vista, FL
Posted
Job description
Title: Housekeeping Supervisor – PM Shift
Department: Housekeeping
Location: Orlando, FL
The Embassy Suites - Orlando Lake Buena Vista South is currently accepting applications for PM Shift Housekeeping Supervisor
As a
PM Shift
Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons during the evening shift in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, train and supervise PM Suite Attendants and PM Houseperson on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Assess inventory, assign for cleaning and inspect rooms
- Verify and report status and/or discrepancies of rooms
- Monitor lost and found program, stock rooms and carts and designated inventories
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Suite Attendant and/or Houseperson duties, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Strong interpersonal, motivational and leadership qualities.
- Refined verbal and written communication.
- Must be able to walk and stand for long periods of time.
- Excellent at multi-tasking skills, exceptional time management skills.
- Proven ability to handle conflict situations.
- Must have a minimum one year of verifiable housekeeping supervisor experience.
- Must be able to report to scheduled shifts.
- Able to communicate effectively in writing, by telephone and in person.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Must be computer literate, have attention to detail and excellent follow-up skills.
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