Job description

Primary Responsibilities:
Ø Remains knowledgeable about the hotel’s facilities including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back office area, the laundry room, public restrooms, and other public areas.

Ø Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or when needed.

Ø Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to supervisor.

Ø Cleans and services assigned areas in a timely and organized manner according to procedures and standards.

Ø Cleans and services assigned areas in response to special requests or problems.

Ø Picks up noticeable trash or debris and sweeps or vacuums entry at front desk upon arrival.

Ø Frequently checks public bathrooms and restocks toilet paper and facial tissue as needed.

Ø Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.

Ø Empties wastebaskets. Adds clean liners and takes trash to the standard outlet.

Ø Dusts, cleans, and straightens furniture.

Ø Vacuums all areas according to a schedule or when needed.

Ø Responds quickly to guest, supervisor, or management requests in a friendly and appropriate manner.

Ø Reports needed repairs or unsafe conditions to supervisor and guest services.

Ø Keeps supplies organized and stocked. Reports needed materials to supervisor.

Ø May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.

Ø Assists room attendant with heavy items such as mattresses and soiled linens. Delivers linens and necessary supplies to room attendants.

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