Your Opportunity

What you are good at

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  Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while managing multiple contact channels and continually prioritizing among static and dynamic workflows.
• Demonstrate a strong passion for customer service with a desire to build relationships during each interaction and provide appropriate solutions.
• Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.
• Utilize Service Now, a case management tool, to manage, escalate and fulfill HR cases.
• Utilize a consultative and needs-based approach with clients regarding a variety of HR topics (e.g. payroll, benefits, policies/procedures and company programs).
• Effectively communicate HR policies and programs while listening and explaining complex subjects.
• Perform HR administrative processes and adhere to specific timelines.
• Meet or exceed departmental call metric objectives and service level standards.

What you have

• 
  1+ years of customer service experience, preferably in a call center environment.
• 1+ years of HR experience related to HR practices, policies and procedures preferred.
• Broad HR knowledge that spans multiple areas including payroll, benefits and other areas.
• Ability to meet or exceed departmental call metric objectives and service level standards.
• Intermediate to advanced proficiency in Word and Excel.
• Proficient in utilizing computer applications for communicating, gathering, and tracking information (e.g. Workday, Help Engine, Authoria, eTimesheets, MS Word, MS Excel, etc.).
• Ability to navigate through multiple computer systems simultaneously.
• Tremendous flexibility and ability to quickly learn new programs and policies.
• Excellent written and verbal communication skills.
• Problem solving, organizational and analytical skills.
• Ability to work as part of a team or independently on special projects.
• Drive for results while working in a fast-paced, dynamic and collaborative environment.
• Ability to find opportunities for process improvements and communicate to leadership.
• Strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with our clients and colleagues.
• Receptive and responsive to feedback/coaching with the ability to implement agreed upon action steps that lead toward ongoing skill development and performance.