The Human Resource Coordinator will run the daily functions of the Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices to support the operational needs of the restaurant.

II. Essential Job Functions

Job Activities

• Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters
• Creating onboarding plans and educating newly hired employees on HR policies, internal procedures, and regulations
• Maintaining physical and digital files for employees and their documents, benefits, and attendance records
• Creating employee engagement plans, getting necessary budget approval, and initiating activities
• Collaborating with outside vendors, upper management, and employees to maintain standards conscripted by authorities
• Evaluating employee performance and appraising their pay scale accordingly
• Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances
• Responsible for the processing of all new staff members (new staff member checklist). This includes the completion of required paperwork and setting up of personnel files.
• Responsible for input of applicant information into ADP and enrolling in the time clock.
• Maintains accurate staff member files and all records and Human Resource files ensuring confidentiality (including filing of HR documentation, offer letters, benefits correspondence, etc.).
• Responds to verification of employment requests.
• Responds to unemployment claims.
• Maintains positive working relationships with all Company staff members and any external customers that meet the HR Department or representatives from the Company.
• Implements guidelines, policies, and procedures in compliance with corporate direction.
• Develops a recruitment and selection strategy to assist in bringing in qualified talent for open positions.
• Initiates Workers Compensation claims and responds to wage verification requests when required.
• Supports operations and assists in achieving team member and guest satisfaction goals
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation.
• Effectively communicates with team members.
• Anticipates and addresses employee relations matters, responds timely to employee inquiries and is proactive in promoting team member satisfaction
• Interacts in a positive way with other departments.

Personal Competencies

These describe the behavior you will need to demonstrate to carry out your job effectively:

• Maintains a high customer awareness by approaching your job with the customers, employees, and Company always in mind.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

III. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.

IV. Education, Experience and Skill Requirements

• Prior Human Resources experience, preferably in a hospitality environment.
• Excellent verbal, written communication, customer service skills, including strong writing and editing abilities
• Proficiency in Microsoft Word, Excel, Power Point and Outlook, and proficiency or the ability to learn quickly with little assistance other software packages
• Good judgment and the ability to maintain confidentiality is critical.
• Ability to effectively handle multiple tasks simultaneously with frequent interruptions.
• Strong organizational skills and attention to detail.
• Strong oral and written communication skills.
• Ability to work effectively in a team environment and take initiative.
• Ability to work independently by prioritizing workload and meeting deadlines.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• Ability to multitask in high pressure situations based on company requirements.