Serves as the initial point of advice, problem resolution, and facilitation in the areas of employee relations, performance management, employee discipline, compensation and training; advises both employee and management regarding policies and procedures; researches, identifies and analyzes specific concerns and makes appropriate recommendations to management and employees.

Monitors and assesses the day-to-day process activities of the assigned client group(s); provides consultation, training and direction as appropriate in the application of processes and procedures and in the compliance with established service guarantees and best practices.

Handles employee complaints, grievances and follows through on disciplinary actions; ensures compliance with policies and relevant laws, rules and regulations; independently interprets and applies decisions to the application of non-routine or unusual situations.

Recommends changes to policies and procedure; establishes organizes and oversees the maintenance of personnel records, ensuring accuracy, completeness and confidentiality; participate in decision-making with the management team.

Coordinates and facilitates the introduction of internal process and system changes; researches needs and develops new and/or revised operating procedures.

Responsible for sourcing, attracting and interviewing prospective candidates through appropriate resources such as LinkedIn, Indeed, social media platforms.

Partner with hiring managers to determine final decisions on department interviews for selection

Coordinate and facilitate team member recognition programs and team member events

Ensure compliance and completion of ADA interactive and accommodations process.

Ensures HR support and coverage on all shifts as needed.

Communicates effectively verbally and in writing

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field Human Resources Administration.

Perform related duties and responsibilities as required.