Human Services Case Manager

Classification Title: Human Services Case Manager 1, C20

Location: 647 1st Ave. N., St. Petersburg, FL 33701 and 2189 Cleveland St., Clearwater, FL 33765

The starting pay rate for this position for external candidates is $19.38 per hour (current Pinellas County Government employees to follow HR compensation guidelines).

WHAT SETS US APART?

• Health, vision, prescription, dental, life insurance, and a flexible spending account (FSA) option. Click here for more benefits details.

• 9-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year).
• Florida Retirement System , Employees contribute 3% and the county contributes 6.3% for regular status employees.
• See contribution breakdown on FRS.
• 457 Deferred Compensation Plan
• Tuition Reimbursement

Essential Job Functions

• Interviews applicants and responds to questions regarding availability of and eligibility for benefits.
• Pre-screens and processes applicants for determination of medical and/or financial assistance eligibility, advises applicants of needed documentation, and refers ineligible applicants to alternate community resources for assistance.
• Provides information and referral services to clients and acts in a liaison capacity with other human service providers to assist clients in accessing services from other agencies and programs;
• Keeps records of cases and prepares any required reports.
• Maintains an active caseload.
• Enters accurate and timely notes, and scans documentation and forms in appropriate databases.
• Applies policies and procedures of the department's eligibility determination process.
• Checks benefits from other sources;
• Processes medical records as requested;
• Performs data entry and record keeping;
• Prepares and prints medical ID cards and issues to clients;
• Attends meetings as needed;
• Performs other related job duties as assigned.

Position Specific Requirements

• Five (5) years of technical and professional experience in social casework or related field; or
• An Associate's degree in social work, psychology, sociology, or a related field and one (3) year of experience as described above; or
• A Bachelor’s degree in social work, psychology, sociology, or a related field and one (1) year of experience as described above; or
• An equivalent combination of education, training, and/or experience.
• A valid Florida Driver License, in good standing, will be required in order to travel to other locations for interviewing and various meetings.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Ability and willingness to travel throughout Pinellas County.
• Participation in the Pinellas County Employee Disaster Preparedness & Response operations.

Highly Desirable

• Knowledge of services offered by the County and other local community services agencies.
• Fluent in any languages other than English, particularly Spanish.
• Ability to work a flexible work schedule when needed.

Knowledge, Skills, and Abilities

• Knowledge of the principles, procedures and practices of social work and of casework methods and techniques.
• Knowledge of applicable laws, rules, and regulations related to providing public assistance, medical care, and social welfare;
• Knowledge of services offered by the County and other local public and private community service agencies;
• Knowledge of Human Services policies and procedures;
• Ability to conduct client interviews over the phone and in person and solicit/process information from applicants.
• Ability to work flexible schedules as necessary.
• Ability to apply computer applications and software.
• Ability to communicate effectively with co-workers, applicants, medical staff, community agencies, and the general public.
• Ability to apply policies and procedures to the department’s eligibility determination process;
• Ability to effectively communicate with applicants, other community agencies, and the general public;
• Ability to prepare correspondence and comprehensive reports.

Physical/Mental Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

Working Conditions

• Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

This position has supplemental questions. If unable to complete all questions, you may save your answers as a draft during the application process and return at any time prior to the closing date. Please note that the application is complete upon final submission.