Job description
Job Description Summary:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and the ConferMed.
Job Description:
**Predominantly remote with onsite work as needed**
JOB SUMMARY
The Virtual telehealth Care Navigator (VTCN) will be primarily responsible for facilitating access to telehealth services for patients though the Optimizing Virtual Care (OVC) Initiative of CHCI. The OVC is a key and prominent new initiative, nationally funded to create and innovate with new models of virtual care that advance access and impact health outcomes with a particular focus on improving access to and quality of behavioral health services.
The VTCN is a new role for CHCI and is patient facing role, which will support our virtual telehealth care through patient outreach, education, promotion, and technology troubleshooting. Virtual care technology includes our patient portal, telehealth system (Zoom), smartphones, text message outreach through our Electronic Health Record system and other patient engagement tools.
This role will provide case management services as necessary to assist patients apply to programs that provide reduced internet costs, smartphones, or other support for digital connection. This person will create patient education materials, provide trainings, work closely with staff, attend community events to bring technical training to the community, and serve as a patient navigator across the health center. This position is hybrid and will require both remote work and some onsite in order to better serve our patients. Bilingual preferred but not required: Spanish, French Creole, Portuguese, Polish, Arabic
ROLE AND RESPONSIBILITIES
- Outreach to patients to engage them with virtual care tools: video visits, telephone visits, patient portal, as well as outcomes based measurement and remote monitoring tools.
- Troubleshoot issues and answer patient questions about virtual care technology
- Case management work to assist patients apply to programs that provide reduced internet costs, smartphones, or other support for digital connection
- Provide technical training to limited English proficiency patients, by use of a language interpreter service line
- Attend community health events to provide onsite training to patients & community on how to use telehealth & why
- Identify areas of need & assist patients and the community overcome technology hesitancy and challenges
- Draft and revise patient training materials on using virtual tools
- Collaborate with other health center staff including clinical staff and Virtual Group Therapy Coordinator to advance telehealth project
- Assist in Scheduling patients into groups
- Text or call reminder to patients attending groups before and at the start of group
- Provide excellent customer service to all patients
- Other duties as assigned
QUALIFICATIONS
Required Skills and Education
- Associates degree, minimum of 2 years in customer/patient facing preferred
- Initiative to assist in the development of a new position
- Ability to work independently and collaboratively
- Ability to communicate technical detail across levels of understanding & language
- Technology savvy, experience providing technical support
- comfortable troubleshooting in customer facing role
- Strong relationship development skills with problem solving techniques
- Excellent interpersonal, written and oral communications skills
- Experience in healthcare setting; Electronic Health Record experience a plus
- Proficiency in Word required and PowerPoint preferred
- Superior organizational skills and attention to detail
- Discretion and culturally sensitive attitude required
Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
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ACKNOWLEDGMENT FOR RECEIPT OF JOB DESCRIPTION
I have received a copy of the Virtual Care Navigator: Optimizing virtual care Job Description and have read and understand its contents.
Location:
Community Health Center of Danbury
City:
Danbury
State:
Connecticut
Time Type:
Full time
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