Info Systems Tech Associate

• 306084

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System’s Air Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

About This Role

Candidate will serve as an IST Associate/ IST Senior. Successfully completing training, this position will be responsible for technical and operational support in the installation, application and maintenance of unmanned aerial Universal Ground Control Stations in accordance with technical specifications, engineering instructions and technical orders, procedures and regulations. Troubleshoots technical problems and determines solutions.

DUTIES AND RESPONSIBILITIES:

• Performs organizational, intermediate, and depot-level maintenance on Universal Ground Control Station to the customer’s satisfaction. Installs, upgrades and removes products ensuring coordinative engineering field changes.
• Performs quality installation, operation, and maintenance to the customer’s satisfaction on electronic equipment, integrated systems, subsystems, and various software operating systems.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses system malfunctions to eliminate problems in minimum time.
• Accurately interpret schematics, wiring diagrams, and technical documentation, coupled with the ability to evaluate, isolate, and repair system malfunctions.
• May assist in on-the-job training (OJT) as necessary.
• Acts as a customer liaison and must present a professional appearance and demeanor at all times.
• Performs general logistics and functions and reporting.
• Practices ISO 9001 principles and concepts.
• Performs general housekeeping in work area as needed.
• Performs, tracks and monitors parts procurement and inventory status.
• Performs other duties as assigned.
• Provide instruction internally and to customers including completion of training records and proper documentation.

Qualifications

• Must be able to obtain and maintain a Department of Defense (DoD) SECRET Security Clearance.
• Average or better proficiency with computer programs; ex: Microsoft Suite
• Minimal experience with multiple software principles, including but not limited to Virtual Machines, Operating Systems (OS) including Windows and Linux, and an understanding of how to install, remove, and troubleshoot software.
• Minimal experience/basic knowledge with networking protocols to include TCP/IP, Telnet, SSH and SNAP.
• Familiarity working with customer expectations, policies, and business practices with a focus on high customer satisfaction.
• Ability to attend and pass a 6-week basic training course in Hunt Valley, MD upon hire.
• Excellent oral and written communication skills.
• Ability to work with minimal supervision and multi-task.
• Ability to travel to various work sites within the U.S. and overseas when required to support program needs.
• Must be able to pass a standard deployment physical and be willing and able to deploy overseas for periods of no less than 180 days when the program requires. May be working in a combat environment in hostile areas and living under arduous conditions.
• Ability to work up to an 84-hour work week (7 days per week, 12 hours per day), while deployed and embedded with US Military Personnel.

Desired Qualifications:

• Familiarity with military logistics systems, to include COLTS and UAS-I.
• Familiarity with customer and corporate expectations, policies, and business practices and high customer satisfaction orientation.
• Familiarity with military radios and communications protocols.
• Working knowledge of ISO 9001 principles and concepts.

How We Care

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

• Flexible Work Schedules
• Education Assistance
• Career Development & Training Opportunities
• Wellness Program (including Fitness Reimbursement)
• Medical, Dental, Vision & 401(K) with Company Funding
• Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.

Recruiting Company Textron Systems

Primary Location US-Arizona-Fort Huachuca

Job Field Information Technology

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Travel Yes, 75 % of the Time

Job Posting 08/23/2022, 4:03:03 PM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.