Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

This position is part of a classification study. The study may result in a change to the current job profile and salary in Spring 2023.

Benefits: OJD provides a variety of employee benefits that includes health, dental and vision coverage, and paid leave. Optional employee-paid benefits include life insurance, long- and short-term disability, long-term care, flexible spending accounts, and commuter benefits. New employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying position. The OPSRP plan can provide a lifetime pension after five years of service and the IAP is a separate investment account in addition to the pension. Employees also have an opportunity to participate in the , a 457(b) deferred compensation retirement plan. For additional information on OJD employment benefits, .

Interviews: Interviews are scheduled within two weeks after application deadline.

Application Tips:

We are hiring a Desktop Support Specialist (Information Technology Specialist 3) to join the Enterprise Technology Services Division (ETSD) in the (OSCA) at the Oregon Judicial Department (OJD). If you want to support Oregon’s courts by helping to provide fair and accessible justice services, we encourage you to apply. We welcome all candidates who are inspired by .

Position Highlights:

Your role will be to work with customers in the Office of the State Court Administrator, Supreme Court, Court of Appeals, Tax Court, circuit courts across the state, and the Office of Public Defense Services. You are expected to handle level 2 and level 3 Desktop assignments with attention to detail. This includes triage, phone support, troubleshooting and routing ticket(s) to the next level as appropriate. You will be the next level of escalation on the Desktop if level 1/2 help desk is not able to resolve or triage an issue. You will use the internal system for data entry, problem assignment, problem tracking, problem resolution and problem documentation.

You will respond to requests for software and hardware support of OJD systems and applications. This includes answering questions which may be referred by other IT staff, monitoring system performance, conducting complex troubleshooting to determine the scope and nature of requests, perform disaster recovery, transferring problems for resolution as appropriate and initiating trouble tickets with vendors on defective hardware and software. You will also provide user assistance and training relating to system software and hardware, monitor hardware and software in all court locations and be proactive in notifying courts and other customers of necessary maintenance actions.

You will report on hardware, software, support methodologies, and provide recommendations for standards and lifecycle replacement. Similarly, you will develop and execute upgrade plans for operating systems, hardware items and software packages. You will be expected to identify and recommend areas where office automation system policies, processes, standards, and procedures require change, or where new documentation needs to be developed.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for Work History/Resume and Cover Letter

This recruitment requires a cover letter and a complete work history that addresses the Requested Skills and Attributes. To be considered for this position, you must follow these instructions:

Resume/Work History

AND

Cover Letter

Failure to follow these above points may result in rejection of your application.

All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your work history and resume for full consideration.)

The qualified applicant must have two (2) years of responsible, technical experience that typically supports the knowledge, skills and abilities requirements listed for the position.
AND
Must possess a Bachelor’s degree in management, business or public administration, computer science, IT, or a closely related field.
OR
Any combination of to five (5) years of experience that support the knowledge, skills, and abilities for this position.

Special Qualifications

(These must be verifiable in your application.)

You must have a current driver’s license and an acceptable driving record or be able to provide an acceptable alternate means of transportation.

Requested Skills and Attributes. Preference will be given to applicants that have experience in the following areas:
(These must be verifiable in your application and addressed in your cover letter for full consideration.)

Working Conditions

ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

United States Employment Eligibility
OJD does not offer visa sponsorships. If you are hired, you will be required to fill out the U.S. Department of Homeland Security’s confirming you are able to work in the U.S.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans' Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities for additional details, information, and resources.

Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, .

Employee Benefits
to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please .

Questions and Support

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.