The Infrastructure Administrator is responsible for the support, operation, and maintenance of all IT Infrastructure-related matters for the Academy. You will be responsible for implementing and maintaining the servers, storage, systems, and network equipment. You will continuously identify and improve the Academy Infrastructure, working non-business operational hours as needed to participate in 24/7 on-call support.

Responsibilities:

• Working with established IT Infrastructure policies and procedures and IT life cycle, support and maintain IT Infrastructure including servers (virtual and physical), network equipment, and systems and services providers of IT. Perform patch management as required on any IT Infrastructure.
• Monitor Infrastructure, system, storage, and network performance. Develop the baseline and build historical data for analysis. Provide recommendations as needed to leaders of IT and other business units for optimization and/or improvements. Maintain data center environmental and monitoring equipment.
• Coordinate and facilitate with other business units in provisioning new IT Infrastructure services while adhering to IT Infrastructure standards and policies.
• Maintain Active Directory; update Active Directory as required by other business units. Actively participate in On-boarding/Off-boarding process with HR, Security, Operations, and Facilities.
• Ensure the security and integrity of all Academy digital information that are stored in Infrastructure-supported storage medium.
• Provide purchasing information for recommended Infrastructure solutions, hardware, and software.
• In conjunction with business units and IT leadership, maintain the established disaster recovery and business continuity plan. Identify where improvements are needed and provide recommended solutions to business and IT leadership.
• Investigate and troubleshoot Infrastructure issues, identifying and recommending solutions in a timely manner. Engage vendors if needed and act as liaison to business units and external experts.
• Provide Tier 3 support where necessary, identifying opportunity to train users and technicians needed.