Job description

The Inside Sales Specialist position is responsible for engaging with customers/prospective customers by phone to sell vehicles, value-added products, and financing options. Employee will manage a pipeline of opportunities with a focus on increasing sales conversions.

**Remote Opportunity - Remote Florida**

Why Join Vroom:

• Annualized earning potential of $65,000 (Hourly + Uncapped Incentives)
• 8 Weeks paid training
• Generous time off - 15 Days of PTO, 5 Sick Days, 12 Holidays (including 2 Floating Holidays)
• Comprehensive benefits package that includes medical, dental, vision, and 401(k)
• Medical plans (For as little as $1 per month) including an HSA plan with a ($250-$500 annual) company match
• 100% paid short-term and long-term disability, and life insurance
• Employee discount program on Vroom auto purchases
• Educational Initiative program for parents with school age children that provides support, tutoring, and technology
• Fantastic company culture that values; service, progress, employees, engagement, and development

Job Responsibilities:

• Accept inbound, customer-initiated calls from prospective customers via the phone queue
• Initiate outbound calls to sales opportunities that have been identified within SalesForce or through other opportunity pipelines
• Selling to customers within the parameters of fixed pricing
• After the customer completes deposit transactions on the ecommerce platform, take ownership of the customer relationship to increase sales conversion rate and attachment rate of product or financing services
• Upselling to customers a range of enhancements and / or products
• Actively listen to the customer and identify their specific needs and match products and services to their needs
• Overcoming objections and hurdles to create a mutually beneficial sales for both Vroom and the customer

Job Requirements:

• Must be comfortable working weekends and evenings
• 2 plus years of sales experience either in-person or via phone
• High School diploma required
• Preferred B2C experience
• Demonstrated active listening and negotiation skills
• Preferred Salesforce experience in a sales environment
• eCommerce sales experience preferred
• Excellent communication, interpersonal and organizational skills
• Strong work ethic and drive with the ability to work independently

Commitment to Diversity and Equal Employment Opportunity

Vroom is an equal opportunity employer that is committed to creating a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. Our values of SPEED: Service, Progress, Employees, Engagement, and Development are only possible in an environment where every individual has the ability to bring their whole selves to work and contribute fully.

Vroom’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Profit sharing
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Are you comfortable working weekends and evenings?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Required)

Work Location: Remote

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