Job description
AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:
- AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
- AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
- AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
- AEG Real Estate, which develops major sports and entertainment districts worldwide
With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.
JOB DESCRIPTION:
The Supervisor, Inside Sales is responsible for the hiring, training, supervising and reviewing performance for the Ontario Reign Inside Sales Representatives on a daily, weekly, monthly basis. This role acts as the service coach and motivator who develops new Inside Sales Representatives using a consistent teaching structure and will support the Manager, Inside Sales for all aspects of membership rewards and events. This role will also assist the Manager, Inside Sales for weekly reporting to upper management with goal progress and team key performance indicators like calls, emails, meetings. Supervisor drives sales initiatives for their teams and tracks results to make strategic recommendations for future initiatives, contests, and goals.
ESSENTIAL FUNCTIONS:
- Responsible for hiring, training, supervising and reviewing performance for the Ontario Reign Inside Sales Representatives on a daily, weekly, monthly basis. Responsible for utilizing coaching as a technique to appropriately develop employees during individualized bi-weekly Goal Setting Meetings.
- Responsible for the sale, customer service and renewal of assigned accounts and new prospects with the expectation of exceeding the highest standards in sales, customer service, integrity and professionalism. Provide sales, service and renewal reports and contact status to management on a daily and weekly basis.
- Working with the Sales and Database Marketing team, manage lead generation and prospecting plans as required. Responsible for developing and accomplishing lead generation and call plans for the Inside Sales Representatives while meeting and exceeding monthly or annual targets.
- Increase Inside Sales Representative and Account Executive efficiency and sales by providing suggestions for improvements of workflow and daily production.
- Participate in training sessions, skill building and professional development of new Inside Sales Representatives and Account Executives, while supporting the Sales Management and Service teams with ongoing essential training, both in weekly meetings as well as other coaching forums.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The Supervisor, Inside Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
- Ability to read, listen, and communicate effectively, both verbally and in writing
- Highly motivated, “go- getter” mentality with a positive attitude
- Assertive, persistent, results/detail oriented with ability to multi-task effectively and with a sense of urgency
- Ability to thrive under a competitive sales environment
- Excellent organizational and time-management skills
- Proven track record of success in sales, service and coaching/mentoring others to sales and service success.
- Polished presentation skills with an ability to think and react to situations confidently.
- Excellent relationship building and people skills.
- A go-getter with the drive and initiative to succeed and develop a career in the sports and entertainment industry.
- While looking to succeed personally, able to support team environment and adhere to department guidelines.
QUALIFICATION STANDARDS:
Education:
- BA/BS Degree (4-year)
Experience:
- 2-4 years of related work experience
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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