Job description
Job Description
Position Overview
The primary responsibility of this position is to assist Sales and Customer Service for B2B specific sales representatives and accounts.
Essential Job Functions:
- Support Stone Glacier sales and help with dealer and representative’s issues in a timely manner.
- Daily communication with field representatives to manage backorder files and incoming/outgoing orders.
- Ensure all orders and RMAs are being processed accurately and in a timely manner.
- Manage order discrepancies, facilitate changes and needed follow up.
- Address inquiries and issues to management when necessary in dealing with company systems and procedures on special projects.
- Research and process all credit and debit memos. Communicate with Sales Managers on each discrepancy.
- Maintain and utilize Customer Relation Management (CRM) files to facilitate orders and create personalized relationships with accounts.
- Travel as needed to dealer events or other brand needs nationally.
Sales Duties
- Make outbound calls to proactively to address account needs to help drive sales.
- Apply consultative selling skills to identify dealer needs and increase order volume.
- Foster personal relationships with accounts and sales representatives. Be in tune with dealer clientele and culture.
- Manage day-to-day relationships with accounts to increase brand presence.
- Follow up on first orders, large orders, new buyers, shipping locations, etc.
- Increase sales while on the phone: share early release styles, promo programs, etc.
Orders
- Handle all incoming calls from Stone Glacier representatives and dealers.
- Release and management of portal orders.
- Assist in contacting accounts for all back orders. Use this as an opportunity to increase sales and/or combine with pre-existing open orders.
- Shipping claims & tracking: Research discrepancies in shipping and receiving of orders. Take preventative or corrective action to avoid future shipping issues.
Dealer Applications
- Coordinate new dealer applications and agreements.
- Submit and verify initial orders. Submit and confirm display requests.
Education and Training:
- 2+ years prior customer service experience.
- Experience with ERP systems a plus
- Strong knowledge of Word, Excel and Outlook.
Skills and Abilities:
- Must possess excellent data entry skills.
- Exceptional verbal and written communication skills.
- Ability to handle multiple projects and work in an autonomous environment with minimal direction or supervision.
- Ability to prioritize daily, weekly and monthly workload.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.
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