Job description

This is a Direct hire position for Caption Call in the Nashville, TN 37011 area.

Hourly Base pay plus commission and incentives. First year earnings potential is $45-$50K.
Caption Call also offers full medical/dental/vision/life and supplemental insurance; as well as 401k with company match of up to 4%.

Description
CaptionCall FT Installer/Trainer Summary
Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.
Essential Duties and Responsibilities
Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Promote the CaptionCall service Assist Outreach Specialist with lead generation activities as needed Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management Complete service calls as assigned Accurately maintain customer records Complete required reports and submit invoices and feedback on customer interactions Retrieve and clean phones of former customers Maintain adequate inventory of equipment and supplies in order to service customers Adapt to new responsibilities as necessary Other duties as assigned

Knowledge/Skills/Abilities Required
Provide excellent customer service Ability to effectively communicate in English through reading, writing, speaking and listening Ability to work evenings and weekends as needed Ability to drive and travel via air as needed Ability to tailor to unique needs of individual customers Must be reliable, organized and punctual Ability to adapt to constantly changing environments

Experience/Education/Certifications
High school diploma or equivalent Basic computer knowledge and experience Sales experience. Experience working in the hearing health field Experience working with senior citizens

Other General Requirements/Additional Notes
Must have a reliable, licensed and insured vehicle available at all times Possess and maintain a valid driver license Maintain a good driving record Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties. Must be able to walk, bend, crawl, kneel, lift and move furniture as needed Ability to sit and/or stand at a desk and work with a computer for extended periods of time. Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
CaptionCall- because life is calling.
Equal Employment Opportunity: CaptionCall- is an Equal Opportunity, Affirmative Action Employer

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