We don’t just have a mission statement…we have a mission.

At The Center for Cognitive and Behavioral Therapy (CCBT) our commitment to optimal mental health and steadfast support isn’t just for our clients, it extends to every member of our team.

CCBT is a premier outpatient private practice with 7 locations in the greater Columbus, Cincinnati, and Dayton areas. We are seeking a bright and energetic Intake Coordinator/Scheduler to support our growth. This is a non-clinical, entry-level position. You will work in our intake department and represent the first contact a potential new patient experiences. This position is full-time, working out of our main office in Columbus. CCBT offers both work location and work hour flexibility whenever possible, including the option for remote work part of the time.

The Center for Cognitive & Behavioral Therapy is on the cutting edge of healthcare innovation through its measurement of patient experience, patient functioning, symptom reduction, and financial integration. Working in behavioral healthcare is a great way to help improve your community, apply today to join our team of 14 administrative staff.

Responsibilities:

• Answering phones, scheduling appointments, greeting patients and clinicians
• Collecting demographic and triage information from potential patients
• Setting up patient profiles in electronic health records
• Adding and analyzing data within client management database
• Checking insurance benefits
• Collecting payments from patients or clinicians
• Posting charges or payments
• Management of checks and cash payments
• Management and posting of electronic remittance advice and electronic funds transfers
• Management and resolution of insurance carrier claims denials
• Electronic document management
• 1:1 Customer interactions regarding business matters
• Other duties may be assigned

Qualifications:

• Excellent written and verbal communication skills
• High School Diploma and some college prefferred
• Office Administration experience
• Multitasking and prioritizing
• Familiarity with Microsoft Office
• Ability to work under pressure

Benefits:

• Full comprehensive benefits (medical, dental, vision, 401K w/ match, and EAP)
• Flexibility in schedule to allow for work/life balance

CCBT is a proud member of the Refresh Mental Health network—a nationwide network that includes leading, private practices with unique and specialized programs. This relationship allows us to maintain our local leadership and solid reputation in the community. It also enhances our practice with additional resources, infrastructure, and operational support, allowing you to focus on what you do best—providing exemplary care to your clients.

CCBT is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.