Job description

Title: Intake Manager

Reports To: Director of Patient Services

Position Summary:

The Intake Manager is responsible for monitoring and leading the intake department in accordance with the business’ key initiatives and growth. This position is hands-on and will be responsible for oversight of all intake functions, as well as communication with internal and external resources.

Responsibilities:

· Oversee the Intake Specialists and their assigned duties.

§ Weekly status meetings

§ Identifying areas of improvement and propose solutions

§ Provide training/education to ensure quality

§ Performance Review

§ Plan for referral coverage when intake specialist out of office

§ Referral audits

· Task completion

· Benefits Investigation complete and in EMR

· Estimate accuracy

· Department KPI’s

· Monitors referrals

§ Days outstanding

§ Patient follow-up

§ PA submission and follow-up

§ Referring Provider communication

§ Identifies and assists in resolution of delays in referral progression in all tasks (including those outside of the department)

§ Track denial reasons for trends and process optimization

· Distributes referrals to staff to optimize processing

§ Monitors number of referrals each intake specialist is working to ensure timely processing

§ Monitors number of referrals to identify any staffing needs

· Reviews Prior Authorization denials for next step

· Serves as a resource for Intake Specialists

· Monitors and assists with questions from clinical/sales team

· Assists clients and staff with referral questions as they occur

· Communicates regularly with the Director of Patient Services

· Conducts biweekly team meetings

· Prepare monthly referral status updates and send to intake team

· Conducts weekly status meetings with each team member

· Oversee training of new employs

· Administrator for websites, create and delete access for staff

· Other duties as assigned.

Requirements:

· Minimum three years’ experience in infusion therapy or related healthcare services.

· Knowledge of the Infusion Intake Process including but not limited to:

o Verifying benefits

o Reviewing payer policies

o Identifying required documents by therapy

o Financial Estimates

o Prior Authorization/pre-determination

o Appeal process

o Medical v. Pharmacy benefits

o Financial Assistance Programs: copay/PAP/Foundations

o Follow-up with referral source, patient and payer

· Experience working with healthcare insurance.

· Skilled with MS Office Suite programs.

· Strong communication and interpersonal skills.

· Professional, upbeat, goal-oriented and a self-starter.

· Organized and adaptable to changing priorities.

· Customer service experience.

· Ability to lead a team.

· Ability to work in a team environment.

· Ability to work with a sense of urgency.

· Ability to work in an at home setting.

Preferred:

· Minimum three years’ experience in management.

Education:

· Bachelor’s Degree Preferred

· High School diploma or GED equivalent required.

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Disability insurance

· Health insurance

· Life insurance

· Paid time off

· Retirement plan

· Vision insurance

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Management: 3 years (Preferred)
• Intake for specialty infusion drugs: 3 years (Preferred)

Work Location: Remote

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