Intake Team Lead

When you join Johns Hopkins Home Care Group, you join a culture that values working collaboratively with others who are at the top of their discipline. Johns Hopkins Home Care Group’s mission to provide integrated and high quality, individualized care to patients and families in the home and community has never been more important.

Job Description:

Reporting to the department manager, this position will facilitate daily oversight of workflow, assignment of work, and alignment of resources. This position will demonstrate an advanced level of proficiency with multiple payers and basic, complex, and clinical products offered within the home medial equipment division. Exhibit advanced knowledge of regulatory and compliance requirements to support successful billing and collection efforts. Identify areas of improvement to reduce avoidable adjustments and enable positive reimbursement efforts. Real time ability to re-direct resources to manage workflow based on volume and business need. Utilize process checks for a routine quality review of staff work. Identify trends and collaborate with leadership to develop and deploy action planning to mitigate future occurrence. Function as a subject matter expert ensuring the patient needs are evaluated and dispensed based on disease process. Skillfully interact and build relationships with a multi-disciplinary team including: RN; PT; RT; OT; MD/providers, customers, staff, and members of the HME division. Demonstrate advanced customer service levels to employees, customers, and patients during every interaction. Collaboratively work within a diverse team environment. Promote a culture of engagement to strengthen team commitment. Function as a resource to the team, train, mentor, and educate daily.

Work Experience:

• 5 years customer service, required
• Experience working in a medical environment - familiarity with durable medical equipment, required
• Experience working in a call center, required
• Experience with billing and collections, preferred
  
  

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers. We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Health System has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.