Job description

Staffing Solutions Organization LLC (SSO), a wholly owned subsidiary of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Position: Adult Protective Services (APS) Investigator - Remote
Practice Area: Health
Location: Virtual

Overall Responsibilities:
PCG is seeking a critical thinking and problem-solving skilled candidate for the Adult Protective Service (APS) Investigator position to assist the State of Washington Department of Social and Health Services APS team. An APS Investigator will independently investigate reports of abandonment, abuse, exploitation, neglect, and self-neglect of vulnerable adults. Your success will be measured by your ability to gather evidence, conduct timely and through investigations, and assist people with services that maintain their safety and dignity. APS Investigator is a full-time remote-based position (40 hours/week) working closely with the State of Washington based Social and Health Services team.

Duties and Responsibilities:

• Conduct virtual interviews with alleged victims, alleged perpetrators, and other collateral contacts
• Collect and evaluate information to make decisions related to the investigation, services, and outcomes
• Document all pertinent activity for each investigation and recording electronically using computer software application systems
• Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/ partners regarding client needs
• Identify and refer at-risk and vulnerable adults to appropriate service groups
• Provide client advocacy, consultation, networking, family support, and crisis intervention
• Prepare and provide testimony at administrative hearings, court proceedings, criminal, civil and administrative proceedings
• Represent PCG and the client in a professional manner.
• Attend all trainings and collaborate with the State of Washington Social & Health Services staff including other APS Investigators
• Review and respond to quality assurance evaluations.
• Attend individual and team meetings to include supervision sessions

Required Skills:

• Proficiency with Microsoft Office tools and/or other online data entry
• Ability to assess and develop workable solutions on a variety of critical issues or problems, thinking critically, and incorporating multiple factors into larger concepts
• Good time management skills to stay focused with attention to detail
• Strong documentation skills, verbal and written communication skills
• Knowledge of Medicaid terminology, regulations, and policies
• Adaptability to ever-changing policies and directions
• Ability to work autonomously making decisions, sometimes in immediate safety situations
• Flexible, self-starter possessing intellectual curiosity.
• Experience assessing risk and safety to vulnerable adults or children is a plus
• Candidate can reside in any state except WA

Qualifications:

• Education: Bachelor’s degree or higher in social services, human services, behavioral sciences, criminal law/ justice, or an allied field
• Experience: Consider equivalent experience in social services, human services, criminal law/ justice, or an allied field as substitution for education

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability.

Staffing Solutions Organization LLC is an e-Verify participant.

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