Job description

Job Summary:

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a passionate IT Administrator to join our team in Charleston, SC.

Duties include but are not limited to:

• Troubleshoot and resolve end-user problems and provide status to affected users.
• Respond to and track user incidents and request work activity in ticketing system.
• Deploy software upgrades as needed.
• Troubleshoot and manage all aspects of Conrex mobile device environment including iPhones, iPads, and Android devices.
• Maintain inventory of surplus equipment.
• Direct experience designing or managing and O365 environment.
• Direct experience with enterprise mobile device management solutions.
• Create and follow Infrastructure Policies and Procedures for system administration for problem resolution, troubleshooting, and maintenance.
• Install, troubleshoot, and configure workstations hardware, peripherals, OS, proprietary software, and third-party applications.
• Install, Configure, and troubleshoot network printers, scanners, and local printers.
• Troubleshoot remote user problems with connectivity to corporate systems.
• Understanding of DNS, DHCP, TCP/IP and wireless networking.
• Management of core switches.
• Implementing and managing Firewall rules, and VLAN’s
• Wireless Access Point setup and configuration
• Azure AD experience, including Microsoft Endpoint management
• Complete Assigned projects in a timely manner.
• Deploy new workstations for new hires
• System upgrades and maintenance as needed. (May require after-hours work)
• Asset Management and record-keeping activities such as inventory, software licenses, and user account creation.
• Plan, implement, and support changes to the systems such as OS upgrades, manage backups.
• Comply with company’s Global IT Policies & Procedures.
• Providing on-call support as scheduled for after-hours emergencies.
• All other duties as assigned.

Key Metrics:

• Trouble ticket closures per month.
• Time a ticket comes into queue to when the ticket has been acknowledged and fixed.
• Customer satisfaction

Minimum requirements include:

• A minimum of 2 years of technical help desk experience and/or similar or related experience.
• Associate degree in an IT related field (highly preferred).
• Advanced level knowledge of Microsoft Windows environment.
• Relevant technical certificates a plus.
• Relevant Microsoft certifications a plus.
• Strong troubleshooting skills.
• Maintain a positive attitude, a strong sense of urgency, excellent communication skills and demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment.
• Demonstrates self-discipline and motivation in all aspects of job performance.
• Recognizing problems and recommending solutions.
• Willingness to assist others and follow directions.
• Ability to articulate technical concepts to co-workers.
• Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues.
• Must adapt to rapidly changing technologies.
• Acts independently; produce ideas and offers alternatives to facilitate solutions.
• Demonstrating the ability to manage multiple tasks, activities, and commitments.
• Ability to work and not compromise our high standards of professional ethics, honesty, and transparency in all interactions with our clients, suppliers, consultants, and each other not only in the public eye but also when no one is watching.

Equal Opportunity Employer

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Azure AD: 3 years (Preferred)

Work Location: One location

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